Complaints to the Surgery
We welcome feedback and complaints from patients in relation to their experience and/or service received at the Surgery.
We ask that patients make their complaint in writing marked "for the attention of the Practice Manager". When received a formal acknowledgement will be given within 3 working days and the formal GP led response will be sent within 28 days, unless further information needed for the response and in this case patients will be updated to inform them of the delay and reasons why. If on receipt a patient is still not content with the formal response, they have access to further redress via NHS Mid & South Essex Integrated Care Board; guidance on this is stated in all formal complaint response letters.
The GP Patient Survey
The annual NHS GP Patient Survey is an independent survey run by Ipsos on behalf of NHS England. The survey is sent out to over two million people across the UK (by the NHS, at random to patients within their local GP surgery catchment areas). The results show how people feel about their GP practices and associated services etc.