Feedback & NHS Friends & Family (see above)
We welcome feedback from patients in relation to their experience and/or service received at the Surgery.
If you are giving us negative (Poor or Very Poor) feedback on the FFT section above, please do drop a line/note/message for attention of the Practice Manager to explain why you deemed your recent appointment or interaction to be poor; by doing this it allows us to look at the overall situation you encountered and where we can, make necessary improvements - thank you.
Complaints to the Surgery
We ask if a patient wishes to state a complaint about the service(s) or issues encountered at the Surgery and where they have been unable to resolove it locally with the reception team or clinician, they forward their complaint in writing marked "for the attention of the Practice Manager". When received a formal acknowledgement will be given within 3 working days and the formal GP led response, will be sent to the patient within 28 days, unless further information needed when patients will be updated to inform them of the delay and reasons why. If on receipt of the formal response a patient is still not content with that response, they have access to further redress via NHS Mid & South Essex Integrated Care Board; guidance on this is stated in all formal complaint response letters.
The GP Patient Survey 2025
The annual NHS GP Patient Survey is an independent survey run by Ipsos on behalf of NHS England. The survey is sent out to over two million people across the UK (by the NHS, at random to patients within their local GP surgery catchment areas). The results show how people feel about their GP practices and associated services etc.
The 2025 Survey data was collected between December 24 and April 25 (before our change of access to total triage). In our area the NHS sent 283 surveys to patients of which 95 returned them = a 34% completion rate. We will publish the data results extract here in early August.