The New Folly Surgery

We are delighted to announce Nancy Glenister as our new Practice Manager from 1st April 2026.  Nancy has already been part of the practice team so is very familiar with the practice and its patients.

Please submit requests for appointments as early as possible as capacity reduces as the day goes on. Once we reach safe capacity, or if another service is more appropriate, we may redirect you to a local pharmacy, urgent treatment centre, or other NHS service. We aim to review and respond to your request the same day or following working day. Please keep your phone with you and be available to answer calls or respond to texts, as we may need to get more information to help you. If you cannot use this online service please call reception and our team will help you. We do not accept repeat prescription requests via this service.

In an emergency call 999

If we are closed, visit NHS 111 online or call 111. 

PLEASE WEAR FACE MASKS IN SURGERY IF YOU HAVE FLU/COUGHING/RESPIRATORY SYMPTOMS - THANKYOU

Think you may have had a STROKE or you have CHEST / ARM PAINS?  Call 999 and/or go direct to Accident & Emergency A&E

Latest updates for Friday 28 November 2025 (see news section for expanded information)

• For those still to have their flu vaccination, please book online or at/in Surgery - we are happy to vaccinate you on the spot!
• Check the "News" section and pages for regular local and community based healthcare and other appropriate news/initiatives.

General notes for our patients awareness

• You don't need to call us or visit the Surgery for appointments & other services - just use "contact us online" above this page.
• Contact us online requests open each day from 8am - 630 pm (medical requests to 1730, Admin to 1830).
• Please don't call to chase up your Accurx request - when received it will be taken for appropriate action and response within 48 hrs
• If you run out of your medications, use the NHS app or fill in the form at reception - reminder of the 48 hours minimum turnaround.
• Please have your phone on/with you when requesting appointments - calls will come from 01277 and some mobile numbers.  
• We update & add new content in the "news" section above - please scroll through the various articles. 
• We have a strict Zero Tolerance Policy for all forms of intimidation, aggression, verbal or physical abuse or harassment .
• Any patient displaying any of these behaviours will receive a formal warning and/or be removed from the Practice List.

Finally, we are not an urgent care or walk-in centre.  We have limited daily appointments and depending on circumstances you may be asked to visit one of the two mid Essex urgent care facilities. 

Dr S Bailoor & Partners