About the surgery

Read all the latest news and information from the surgery.

View our opening times and information about what to do when we are closed.

Meet the practice team.

View our policies and procedures.

We invite all patients to kindly leave us some basic feedback on your most recent visit to the Surgery by completing the online link on this FFT form here.

We only collect the number of completed surveys as all are anonymised and no patient data is asked for, taken or collected.

Thankyou for supporting this survey.

The CQC monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and publish what it finds, including performance ratings to help people choose care.

Feedback

We welcome feedback about the Surgery, the services you have been offered and your recent experience/consultation at the Surgery.  We kindly ask patients to complete the "Friends & Family Survey" on this same pager "about the surgery", we only collect numbers of completed surveys as all surveys are anonymised and no patient data is asked for, taken or collected.

For any other feedback please put that in writing marked for the attention of the Practice Manager; this will be reviewed with the GPs and responded to and of course we share all feedback, positive or negative with the full staff team each quarter period, along with Complaints reviews.

Complaints to the Surgery

We ask if a patient wishes to state a complaint about the service(s) or issues encountered at the Surgery and where they have been unable to resolove it locally with the reception team or clinician, they forward their complaint in writing marked "for the attention of the Practice Manager".  When received a formal acknowledgement will be given within 3 working days and the formal GP led response, will be sent to the patient within 28 days, unless further information needed when patients will be updated to inform them of the delay and reasons why.  If on receipt of the formal response a patient is still not content with that response, they have access to further redress via NHS Mid & South Essex Integrated Care Board; guidance on this is stated in all formal complaint response letters.

The GP Patient Survey 2025

The annual NHS GP Patient Survey is an independent survey run by Ipsos on behalf of NHS England. The survey is sent out to over two million people across the UK (by the NHS, at random to patients within their local GP surgery catchment areas). The results show how people feel about their GP practices and associated services etc.

The 2025 Survey data was collected between December 24 and April 25 (before our change of access to total triage).  In our area the NHS sent 283 surveys to patients of which 95 returned them = a 34% completion rate.  We will publish the data results extract here in early August.