Appointments

We recommend/strongly advise all patients with "non-urgent" issues to use the eConsult service via the link opposite

It is a simple to use online access tool that arrives in our email box and is then forwarded to one of our GPs that morning for review and actions and saves time and effort visiting or calling us.

Phones are live from 8am to 10am each weekday morning for urgent morning cases only and 12 noon for urgent afternoon appointments.

• phone us on 01277 352 224

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Please note for urgent cases where we do not have any appointments left we may ask you to contact the NHS 111 Service/and or visit the Urgent Care Centre at Harold Wood - these are part of the local primary care services in the Brentwood PCN area.

To request a routine appointment in the next 7 days please call after 10am:

• use our online system - SystmOnline (registration required)
• phone us on 01277 352 224, Monday to Friday from 10am
• visit the surgery and speak with a receptionist, Monday to Friday from 9am to 5pm
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – SystmOnline
• phone us on 01277 352 224, Monday to Friday from 8am

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need a chaperone
• if you need an interpreter
• if you have any other access or communication needs

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10am.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Brentwood and Ingatestone's Extended Hours GP Hub (ACE Limited)