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We recommend/strongly advise all patients with "non-urgent" issues to use the eConsult service via the link opposite
It is a simple to use online access tool that arrives in our email box and is then forwarded to one of our GPs that morning for review and actions and saves time and effort visiting or calling us.
| Day | Opening hours |
|---|---|
| Thursday 24 April |
8am to 6:30pm
|
| Friday 25 April |
8am to 6:30pm
|
| Saturday 26 April |
Closed
|
| Sunday 27 April |
Closed
|
| Monday 28 April |
8am to 6:30pm
|
| Tuesday 29 April |
8am to 6:30pm
|
| Wednesday 30 April |
8am to 6:30pm
|
Option 1 - General Appointments - for booking, requesting and cancelling GP or Nurse appointments
Option 2 - Test Results - available from 1pm each day
Option 3 - Medical Secretary - for urgent hospital & other outpatient department referrals and information
Please note on some days the Medical Secretary line (option 3) will not be attended until 1100. Please leave a voicemail for the Medical Secretary as these will be checked and reviewed twice per day. When checked and as appropriate to the call, patients will receive a call back or other response - thank you.
If you need medical help now, use NHS 111 online or Call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
The surgery has wheelchair access and the patients' toilet has facilities for the disabled.
The new Hearing Loop box is situated at the reception desk area to aid/assist those patients with hearing impairments (note: please bring your hearing device(s) aids when attending the Surgery).
There is very limited parking close to the Surgery due to the use and take up of parking bays in Bell Mead by our patients, dog walkers and other visitors to the town. Every day, some of our staff have to use the Bell Mead Public bays due to our own limited staff parking.
For those patients with access needs and driving to the surgery for pre-booked appointments, please ensure you make the reception team aware so an access parking bay can be made available for you at that time - thank you.
