We recommend/strongly advise all patients with "non-urgent" issues to use the eConsult service via the link opposite

It is a simple to use online access tool that arrives in our email box and is then forwarded to one of our GPs that morning for review and actions and saves time and effort visiting or calling us.

Option 1 - General Appointments - for booking, requesting and cancelling GP or Nurse appointments

Option 2 - Test Results - available from 1pm each day

Option 3 - Medical Secretary - for urgent hospital & other outpatient department referrals and information

Please note on some days the Medical Secretary line (option 3) will not be attended until 1100.  Please leave a voicemail for the Medical Secretary as these will be checked and reviewed twice per day.  When checked and as appropriate to the call, patients will receive a call back or other response - thank you.

The surgery has wheelchair access and the patients' toilet has facilities for the disabled.

The new Hearing Loop box is situated at the reception desk area to aid/assist those patients with hearing impairments (note: please bring your hearing device(s) aids when attending the Surgery).  

There is very limited parking close to the Surgery due to the use and take up of parking bays in Bell Mead by our patients, dog walkers and other visitors to the town.  Every day, some of our staff have to use the Bell Mead Public bays due to our own limited staff parking.

For those patients with access needs and driving to the surgery for pre-booked appointments, please ensure you make the reception team aware so an access parking bay can be made available for you at that time - thank you.