Friday 25 April 2025
SURGERY UPDATES:
- The "eConsult" service (as above) will be replaced with the new "AccurX" service on 30 April - the new form offers improved options for appointments & other services; more info in the "News" section accessed via the "About the Surgery" tab above and below.
We welcome feedback/suggestions about our website and we add new/updated content on a regular basis. Please check the "news" section via the "about the surgery" link at the top of this page for latest updates and information.
We strongly recommend downloading/using the "NHS app" on your smartphone (if you have one) as featured above. It allows you to view, check, review and request a wide range of information from the Surgery.
For all healthcare issues, please use the eConsult online form (above this panel) for appointments & all other services. It will save calling or visiting the Surgery. (more info see the "News" section).
Finally, we are not an urgent care or walk-in centre. We have limited daily appointments and depending on circumstances/conditions you may be asked to visit one of the two mid Essex urgent care facilities. If you think you have had a stroke or have chest/arm pains etc, you must call 999 and/or go direct to the local Accident & Emergency centre.
Dr S Bailoor & Partners
HEADLINE INFORMATION FOR PATIENTS ABOUT THE CHANGE TO TOTAL TRIAGE ACCESS ON 6 MAY 2025
If you have internet access via a smartphone, tablet, or computer, you can access the new service via this website on 6 May, via the new Accurx form which will replace the current eConsult form we have used for some years (the form changes over on 30 April to give a week to use it before "go live" on 6 May.
If you don’t have internet access, don’t worry! You can still call our reception team, who will help you request an appointment.
How will the new system work?
The new system will be accessed via the Accurx digital request form
To request an appointment with a GP or other clinician, you’ll need to complete an Accurx request form. This form provides details about your health concern, allowing us to:
- Match you with the right clinician first time around.
- Make your consultation more effective, as the clinician will already understand your concern.
- Give you the time and space to explain your issue fully.
Assistance is available - If you’re unable to complete the form online yourself, our reception team will gladly assist. We can:
- Help you use an digital Tablet in the practice.
- Complete the form over the phone on your behalf.
What are the benefits?
- No more queuing outside
You won’t need to line up early at the surgery when you are feeling unwell or in adverse weather conditions to secure an appointment. - Appointments based on clinical need
Appointments will be allocated based on need, not on a first-come, first-served basis. - Flexibility for patients
Instead of waiting for a convenient day off to visit, you can submit your form as soon as an issue arises. We will arrange an appointment—whether same-day, in a week, or up to six weeks later—depending on clinical need.
Appointments may be face-to-face, over the phone, or via video consultation, as appropriate.
FAQs
Who will assess the requests?
All medical requests will be reviewed by a GP or paramedic, who will assign appointments as needed.
What if I need urgent treatment?
For very urgent issues, please call NHS 111 or visit an urgent treatment centre, as our practice is not a walk-in urgent care service and we have finite appointments each day.
What if I am housebound?
If you are housebound, you can request a home visit by completing the form online or by calling our reception team for assistance.
Do I need to complete a form for regular nurse appointments?
No. Nursing appointments can still be booked directly by calling our reception team.
Thank you for your patience and cooperation as we transition to this new system. We understand this is a significant change, and we are here to support you every step of the way. If you have any questions or need help our staff and members of the Patient Reference Group will be on hand to support you.
