We all work hard and make every effort to offer and deliver the best level of service possible to all our patients. However, we are aware that things can sometimes go wrong resulting in a patient being unhappy and feeling that they have a genuine cause for complaint. 

To raise a complaint, please put in writing and send to the Surgery marked "for attention of the Practice Manager". 

All complaints are formally acknowledged within 3 working days of receipt.  They are then taken for investigation and action in line with NHS/ICB guidelines with the formal GP led response being available 28 days from date of receipt, however we try where possible to complete this as early as we can.

Complaints are reviewed twice a year for learning purposes with all the staff.  We are mandated to forward anonymised complaints data to NHS England each year, a practice all surgeries have to follow.