Only use this form for comments about the practice and suggestions as to how we can improve our service to you.
Medical matters and official complaints cannot be dealt with via this form.
Complaints and feedback
Complaints to the Surgery
We all work hard and make every effort to offer and deliver the best level of service possible to all our patients. However, we are aware that things can sometimes go wrong resulting in a patient being unhappy and feeling that they have a genuine cause for complaint.
To pursue a complaint please forward your complaint in writing addressed "for attention of the Practice Manager".
Each complaint is taken for appropriate investigation and action in line with NHS Mid & South Essex ICB guidelines including acknowledging receipt of the complaints within 3 working days and giving details of the timeline involved for the subsequent formal GP led response.
Leave feedback via NHS.UK
Your review must be about a specific experience and not a general view of the NHS or the service as a whole.
GP patient survey
The GP Patient Survey is an independent survey run by Ipsos on behalf of NHS England. The survey is sent out to over two million people across the UK. The results show how people feel about their GP practice.
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